Borough Arms Hotel
Borough Arms hotel

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Borough arms hotel

Hotel Receptionist

Working as a part of our Front Office Team: -
* You will be responsible for prioritising your workload and balancing the varied demands of the role
*Essentially, you will be providing our guests with a consistently professional service, demonstrating your professional and customer-facing role

As a Receptionist your key Responsibilities include: -
* Ensuring all guests are welcomed upon arrival, taking charge of check in and check out procedures and creating a welcoming, relaxing first and lasting impression
* Dealing with any guest queries or complaints during their stay, seeking advice or assistance from the Duty Manager where required
* Responding to reservation queries smoothly and efficiently, building a rapport with customers from the first point of contact
* Building a strong rapport with customers quickly and using sales skills to push revenue
* Responsibility for the Front Office float and recording all necessary transactions, meeting compliance and legal expectations
* Preparing all bills and accounts for departing guests and continuing to maintain an excellent customer service experience for each guest

The Experience required are: -
* Previous hotel experience in a similar role
* Working knowledge of computerised booking system and third party booking agents preferred

Other Skills required are: -
* Entusiastic and self-motivated
* Excellent communication skills
* Friendly, welcoming
* Eager to learn
*Organised & Well Presented
* Good team Worker
* Ability to work independently and manage own priorities
* Flexible to cover extra shifts as and when required
To apply please email CV to info@borough-arms-hotel.co.uk with a short covering letter for the attention of Mr Phil Boon (General Manager). 30.00 hours per week any 4 days out of 7 on a combination of early and late shift pattern early shift runs from 7am - 3pm and late shift from 2.30pm -10.30pm 30 minutes unpaid break is provided with a free meal included on duty

 

 

 


Borough Arms Hotel
Borough Arms Hotel
Borough Arms Hotel